Our people
Professional, reassuring, caring – just some of the words used to describe our client care team at Settlement Agreement Solicitors. Find out more about them right here.
Client Care Manager
Tony joined us in 2021 and leads our client care team. Before that he spent more than 15 years in banking, mostly at Barclays, where he rose to Quality Assurance Team Leader, reviewing how customer complaints were handled from start to finish and training teams across several sites. He began his career in customer service at NatWest. Tony makes sure clients’ cases run smoothly and that every client feels supported throughout.
Client Care Manager
Paul joined us in 2021 and manages our client care team alongside Tony. He spent nearly seven years at Nationwide Building Society’s head office, first helping mortgage customers through financial difficulty as a Senior Collections Agent, then working with the litigation team and solicitors as a Collections Processor. He also trained new starters and checked call quality. Paul makes sure each client’s settlement agreement runs as smoothly as possible.
Client Care Specialist
Taf joined us in 2023. He has many years’ experience in customer service, including at Odondo and on the government’s Green Homes Grant scheme, and before that as a customer liaison officer in Birmingham City Council’s housing department. Taf explains how the settlement agreement process works, answers clients’ questions and makes sure each of his cases runs smoothly from start to finish.
Client Care Specialist
Donna joined us in 2023. She spent eleven years as a Claims Manager at Health-on-line (now AXA Health), where she led four teams, oversaw the payment of claims under FCA rules and sat on the senior management team. She holds a Chartered Insurance Institute qualification. Donna puts herself in each client’s shoes and makes sure they feel supported while their settlement agreement is dealt with.
Client Care Specialist
Jona has worked in sales and customer service since 2015. At BT/EE he rose from sales consultant to senior manager, running projects across 17 sites, and he later led call centre teams at YouFibre. He has a law degree from the University of Westminster. At Settlement Agreement Solicitors he is often the first person clients speak to: he explains how the process works, guides them through their consultation and introduces them to their solicitor.
Paralegal
Before joining us, Chloe was a paralegal at gunnercooke llp in London, carrying out legal research and preparing court documents and client letters for partners. She has a Postgraduate Diploma in Law with Commendation from the University of Law and an English Literature degree from Queen Mary University of London, and has studied for the SQE. Chloe keeps clients informed, clearly and personally, throughout their case.
Paralegal
Mandi joined the business in 2024, bringing over five years of experience as a paralegal to the team. Mandi is dedicated to supporting clients through stressful times, ensuring the legal process is as smooth and straightforward as possible. Committed to alleviating client stress, Mandi approaches each case with empathy and professionalism, guiding clients through every step with clarity and reassurance. Mandi values the importance of teamwork, attention to detail and a proactive attitude to achieve the best outcomes for clients.
Paralegal
Angus joined Settlement Agreement Solicitors in 2025, bringing three years’ legal experience from New Zealand where he was a Legal Administrator at Baycorp, one of the country’s largest debt recovery agencies. Admitted as a Barrister and Solicitor of the High Court of New Zealand in 2023, Angus brings strong skills in case management, negotiation and client communication. He is dedicated to supporting clients through what can be a stressful process, ensuring the legal process feels clear and manageable from start to finish.
Paralegal
Rosalyn joined Settlement Agreement Solicitors in 2025, bringing four years of customer service and complex case management experience from her time at Capita supporting Samsung and IQVIA customers. With a strong track record in complaint resolution, Rosalyn combines empathetic listening with meticulous attention to detail. She is dedicated to ensuring every client feels supported and well-informed throughout their settlement agreement journey.
Paralegal
Caitlin joined Settlement Agreement Solicitors in 2025, having previously worked as a Paralegal at Addleshaw Goddard’s data protection team and as a Legal Assistant at Edward & Amaury Solicitors. A First-Class Bachelor of Laws graduate from the University of Cumbria, Caitlin brings a strong foundation in legal research, document drafting and client liaison. She is committed to delivering clear, supportive advice and ensuring every client feels valued throughout the settlement agreement process.